*You should not proceed with your order until you have read and agreed to these terms and conditions.*
1) PRODUCT SPECIFICATIONS:
1.1 All our furniture is made from quality Materials and accordingly appearances may vary. When you are purchasing our furniture you are buying handmade pieces. Our furniture comes with a 2 year structural guarantee.
1.2 All furniture is handmade and occasionally there may be manufacturing defects. All products are warranted against manufacturing defects, except for all moving parts (mechanisms, castors, drawers) and seating upholstery which are subject to usage related wear and tear. If an item of furniture has a faulty part, such as a cushion, panel or foot, we are entitled to offer a replacement item in the first instance as these types of defects are in no way detrimental to the purpose or structure of the item. If the faulty part is not in stock, the replacement will be delivered within 4 weeks.
1.3 We endeavor to display as accurately as possible the colors of our products. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the coloring of items in a picture.
1.4 At ROCKFORD ENTERPRISES LLP. the majority of our products are designed with no assembly needed, however on occasions to aid in delivery or to avoid damage, our designers have deemed it best that certain items will need minimal assembly.
2) MEASUREMENTS:
2.1 All dimensions specified by us are approximate due to the items being handmade and within a tolerance range.
2.2 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you. Please email ahead if a small change in size may deem the item unusable.
3) PRICES AND CURRENCY:
All prices are in USD.
4) CHANGES TO THE AGREEMENT:
4.1 No amendments to this Agreement shall be binding unless agreed to by the parties and evidenced in writing and signed by both parties.
4.2 The parties acknowledge that matters will arise during the Works Period which will require consequential amendments to this Agreement. The parties shall act in good faith towards one another in discussing and agreeing any amendments required to this Agreement following the Commencement Date.
5) WARRANTIES
5.1 Due to the wide range of products ROCKFORD ENTERPRISES LLP supplies, there are varying warranties applied to different product ranges as set out below, and in all cases, we reserve the right to request photo's accurately detailing the problem if deemed appropriate by ROCKFORD ENTERPRISES LLP.
5.2 Proof of purchase is always required for ROCKFORD ENTERPRISES LLP to honor any claims for return, refund or warranty claims. Where a warranty claim has been made and a comparable product is no longer available or discontinued, ROCKFORD ENTERPRISES LLP reserve the right to offer a Credit note of the original sale value.
5.3 All warranties and assistance provided by ROCKFORD ENTERPRISES LLP is done so in addition to your statutory rights.
5.4 Works undertaken during this warranty / guarantee period are not necessarily free of charge and will be subject to the following limitations:
a) If the problem is deemed by ROCKFORD ENTERPRISES LLP to be due to wear and tear or misuse rather than a manufacturing fault, then charges may be made for rectification.
b) ROCKFORD ENTERPRISES LLP must be allowed the opportunity to view the goods and alleged fault by photographic evidence or returning the product, as appropriate.
c) ROCKFORD ENTERPRISES LLP reserves the right not to apply the warranty in cases of inappropriate use or when the product has been altered / tampered with by a third party or interventions by non-authorized personnel.
d) All Flat Pack furniture is covered by a 2-year structural warranty.
6) COMPLAINTS:
If for any reason you wish to lodge a complaint, please email: sales@rockford-llp.com or by letter using the above address. We will endeavor to acknowledge your complaint within three working days. Please mark your correspondence or use subject header ‘Complain’.
7) FORCE MAJEURE:
7.1 No party shall be entitled to bring a claim for a breach of obligations under this Agreement by the other party or incur any liability to the other party for any losses or damages incurred by that other party to the extent that it is attributable to a Force Majeure Event.
7.2 On the occurrence of a Force Majeure Event, the Affected Party shall notify the other party as soon as practicable giving details of the Force Majeure Event and its effect on the obligations of the Affected Party to the reasonable satisfaction of the other party and any action proposed to mitigate its effect.
8) ACCRUED LIABILITIES:
Termination of this Agreement for any reason shall not affect the accrued rights, remedies, obligations or liabilities of the parties existing at termination.
9) GOVERNING LAW:
This Agreement shall be governed by and construed in accordance with the Indian Law, the courts of India shall have exclusive jurisdiction in respect of any dispute arising from this Agreement or its subject matter.